About this Policy
This Online Privacy Policy (“Privacy Policy”) explains how we handle the Personal Data provided to us on during the course of conducting business with us or through using our imbedded, standalone or other versions of our Selector range of systems, websites, mobile sites, mobile applications, and other digital services and products controlled by Pixel Image Limited and its Pixel Image-branded affiliates (“Pixel Image”) that link to this Privacy Policy (collectively, “Pixel Image Sites”). Pixel Image is the data controller for the processing of Personal Data under General Data Protection Regulation (GDPR).
This Privacy Policy does not apply to Pixel Image Sites that do not link to this Privacy Policy or to third-party websites to which the Pixel Image Sites may link.
Types of Information We Collect Online
The types of Personal Data that we may collect while you use the Pixel Image Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the Pixel Image Sites.
For purposes of this Privacy Policy, “Personal Data” means information that identifies you or that could reasonably be used to identify you. Examples of Personal Data include name, address, telephone number, company you are employed with and e-mail address.
Information You Provide
You do not have to register for a service or program to receive much of the information available through the Pixel Image Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the content.For example, to load a saved selection made while using a Selector system, on another computer at a later time or to share a Selection made with a known third party such as a Property Developer or their Supplier in the course of servicing your request, purchase or enquiry.
Personal Data You Provide When Visiting Pixel Image Sites
Pixel Image collects Personal Data that you provide on Pixel Image Sites, for example, when requesting marketing information, contacting Pixel Image customer service, or responding to Pixel Image questionnaires, User Experience testing or surveys. This could include:
- Contact information such as your name, address, phone number, or e-mail address
- Registration information such as your username or password
- Employment, education and other background information when you inquire about employment with Pixel Image
- Payment information (such as banking information, delivery address, and billing address)
- Content you may provide (for example, when you complete our Online Contact Form or submit other information).
Personal Data You Share During Other Interactions with Pixel Image
You may contact Pixel Image to ask questions, discuss your concerns, or report issues regarding our products or services. If you communicate with or request information from Pixel Image, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request.
Information That May Be Collected Automatically
When you use the Pixel Image Sites, we also may collect certain usage and device information automatically as described below.
Cookies
We collect information about your use of the Pixel Image Sites through tracking technologies such as cookies. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognise you as a return visitor. This technology helps our systems or sites remember your preferences and allows us to recall anddisplay useful datato you form your previous activities on the Pixel Image Sites. No Personal Data is collected from the Cookies we place on your computer during the use of our Systems or Sites. All Data collected is Anonymised and for statistical and analytical purposes only.
To learn more about cookies and how Pixel Image use them please read our Cookie Policy.
Mobile Tracking
Some Pixel Image Sites are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the Pixel Image Sites, we may collect the following mobile-specific information in addition to the other information described above: device type, hardware type, screen size, the version of your mobile operating system, the platform used to access or download the Pixel Image Site (e.g., Apple, Google, Amazon, Windows), and information about your use of the Pixel Image Sites.
How We Use Your Information
We use your Personal Data to provide you the products and services you request, communicate with you, improve your experience on the Pixel Image Sites, generally improve our products and services, and for other internal business purposes.
These uses may also include the organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you may be stored for three years following the most recent interaction we have had with you, after which point it will be deleted in accordance with applicable laws.
Providing Products and Services You Request
If you choose to purchase our products or receive our services, we use the Personal Data that you provide through the Pixel Image Sites or by contacting Pixel Image staff, to manage your orders and invoices, to process payments, to respond to your questions, to provide you the products or services you request, and to offer an optimal customer experience.
Marketing
If you have opted-in or provided consent to receive marketing related communications from Pixel Image, you may receive Product update news, offers regarding similar or related products or services, invitations to participate in surveys about our products, or User Experience testing opportunities. If you are, or have been, a client of Pixel Image recently, then will may continue to send updates and marketing material to you. In such cases, we will use your contact and other Personal Data to send you marketing information.You can opt-out of receiving this information by unsubscribing in the marketing email or contacting us as described in the “Your Privacy Choices” section.
Customised User Experiences
If you have opted-in to marketing communications form us, Personal Data that you provide may be used to create customised offers, information, or services tailored to your interests and preferences. Also, we may use the data that we obtain automatically through the use of cookies or similar tracking technologies to make our Pixel Image Sites easier to use and navigate as well as to personalise the content provided on the Pixel Image Sites by anticipating the information and services that may be of interest to you.
Business and Product Improvement
In order to discover new facts that could help Pixel Image better understand customer needs and help improve, develop, and evaluate products, services, materials, and programs, Pixel Image analyses the information that you have provided. For these purposes, Pixel Image does not use information that can directly identify you.
Site Analytics and Improvement
We may use the information that you provide and the information we collect automatically about your use of the Pixel Image Sites to monitor user traffic patterns and preferences for site improvement, analytics, and optimisation.
Forward to a Friend Feature
If our referral service is available and you choose to use it to tell a friend about a Pixel Image Site, we will ask you for your friend's name and e-mail address. Your e-mail address will appear as the sender of the e-mail and we will automatically send your friend a one-time e-mail inviting him or her to visit the Pixel Image Site. Both your e-mail address and the recipient's e-mail address will not be used for any other purpose except to facilitate the sending of this one-time e-mail to your friend. Pixel Imagestores this information for the sole purpose of sending this one-time e-mail and tracking the success of our referral service.
Legal Basis for Processing
Under European data protection laws, Pixel Image must have a legal basis to process your Personal Data. The legal basis that applies in a particular instance will depend on the specific purposes described above for which Pixel Image is processing your Personal Data:
- In certain instances, Pixel Imagewill ask for your consent to collect and process your Personal Data. Should you choose to provide your consent, you may later withdraw your consent by contacting us as described in the “Your Privacy Choices” section. Please note that the withdrawal of consent will not affect processing which has already occurred.
- In other instances, the processing of your Personal Data may be necessary in order to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt out of this processing, or your choice to opt out may impact our ability to perform a contractual obligation otherwise owed to you.
- In other instances, for example as a client of Pixel Images, Pixel Image may process your Personal Data based on Pixel Image’s legitimate interests in communicating with you about our products and services, and about User Experience testing and educational opportunities. You have the right to opt out of all such processing of your Personal Data. You may do so by contacting us as described in the “Your Privacy Choices” section.
Information We Share
Under European data protection laws, Pixel Image must have a legal basis to process your Personal Data. The legal basis that applies in a particular instance will depend on the specific purposes described above for which Pixel Image is processing your Personal Data:
Third-Party commissioning Clients
Some Pixel Image Sites, such as our Home Selector, Kitchen Selector, Bathroom Selector, Finishes Selector, Virtual Visit and other of our ‘Selector’ Sites, collect Non-Personal Data, through the use of technologies such as Cookies. This isin order to provide third party commissioning clients with feedback on various aspects of general user engagement on our systems, statistics, analytics and to monitor and optimise their market offering. All data collected is anonymised.
We may share this anonymised,non-identifying data to other third parties for the purposes of comparison of system-user engagement, performance and statistical information on various markets.
Affiliates, Partner Companies and Suppliers
We have relationships with affiliates, partner companies and suppliers, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to Pixel Image or in connection with fulfilling services for Pixel Image, to you. We will not authorise these parties to use your Personal Data for any purpose that is not related to the business operations of Pixel Image or its affiliates, and we do not share Personal Data from countries that require consent, unless appropriate consent has been obtained in advance of sharing with affiliates. We require them to handle your Personal Data in accordance with this Privacy Policy.
Co-Branded Sites
We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co‑branded site, you may see the Pixel Image logo, a ‘Selector’ brand logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.
Product Reports
If you contact Pixel Image regarding your experience in using one of our products or services, we may use the information that you provide in submitting reports to the applicable government regulatory authority, as required of us by law.
Legal Rights and Obligations
In certain limited circumstances, Pixel Image may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to applicable governing regulatory authorities, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Pixel Image’s affiliates. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behaviour that is illegal or harmful to others or to others’ property.
Change in Organization
In the event Pixel Image decides to reorganise or divest our business through sale, merger, or acquisition, Pixel Image may share Personal Data about you with actual or prospective purchasers. We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this Privacy Policy.
Children Privacy
Pixel Image does not knowingly collect or use any Personal Data directly from children on Pixel Image Sites (Pixel Image defines “children” as minors younger than 18). We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
Your Privacy Choices
You have the right to see and get a copy of the Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You may have the right to receive data that you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, or to opt out of particular programs, please contact our Privacy Leader by clicking on the “Contact Us” link on the Pixel Image Site you are using, by using the Pixel Image contact information on the Pixel Image mobile application you are using, or by e-mailing us at privacy@pixelimage.co.uk. You may also send a letter to the following address:
Pixel Image Ltd
7 Belgrave Mews
Edinburgh
EH4 3AX
UK
Your local Data Protection Authority is responsible for making sure that applicable privacy laws are followed in your locality. For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a compliant, please contact your local Data Protection Authority.
In all communications to Pixel Image, please include your e-mail address, the website address, mobile application, and/or specific Pixel Image product/Selector/system to which you provided your Personal Data (e.g., Home Selector), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Data and are contacting us by e-mail, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the e-mail. We will respond to all reasonable requests in a timely manner within the 30 day limit. We may need to further confirm your identity in order to process certain requests.
Data Security
Pixel Image maintains reasonable technical, administrative, and physical controls to secure any Personal Data collected through the Pixel Image Sites. However, there is always some risk that an unauthorised third party could intercept an internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the internet, especially your financial information. Pixel Image cannot guarantee that unauthorised third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to Pixel Image Sites, you must weigh both the benefits and the risks.
Third-Party Sites and Social Media Plug-ins
Pixel Image maintains reasonable technical, administrative, and physical controls to secure any Personal Data collected through the Pixel Image Sites. However, there is always some risk that an unauthorised third party could intercept an internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the internet, especially your financial information. Pixel Image cannot guarantee that unauthorised third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to Pixel Image Sites, you must weigh both the benefits and the risks.
Accessing Our Sites Globally
This site is owned and operated by Pixel Image in the United Kingdom, but the information you provide may be accessible to our affiliates, vendors, and suppliers in other countries in accordance with this policy. Furthermore, if you are visiting this site from a country other than the United Kingdom, your communications with us will necessarily result in the transfer of information across international borders. The level of legal protection for Personal Data is not the same in all countries; however, we will take the security measures described in this Privacy Policy in an effort to keep your information secure. By using this site, you understand that your Personal Data will be stored and processed in the United Kingdom and in any country to which we may transfer your information in the course of our business operations.
Changes to Our Privacy Policy
We will only use your Personal Data in the manner described in the Privacy Policy that is in effect at the time that the information was collected from you or as authorised by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Policy at any time. Any changes to this Privacy Policy will be reflected on this page with a new effective date. Pixel Image encourages you to review this Privacy Policy regularly for any changes. Any Personal Data collected upon your continued use of the Pixel Image Sites will be handled in accordance with the newly effective Privacy Policy.
Pixel Image Limited,is registered in Scotland SC204703 at 7 Belgrave Mews, Edinburgh, EH4 3AX, UK
